Universal Avia
Deliver safe, efficient, and customer-focused ground aviation services that connect people, airlines, and airports with operational excellence and integrity.
Universal Avia is officially certified as a Miami-Dade County Local Developing Business (LDB) for the provision of services as a contractor to the General Aeronautical Services Permits (GASP) at Miami International Airport
Core Values
Safety First
We prioritize the safety of our employees, partners, passengers, and equipment in every aspect of our operations.
Reliability
We deliver consistent and dependable service to ensure on-time performance and operational continuity.
Customer Commitment
We are dedicated to exceeding expectations by providing responsive, tailored support to airlines and airport stakeholders.
Integrity
We act with transparency, honesty, and accountability in all our interactions and decisions.
Teamwork
We work collaboratively across functions and with our partners to achieve shared success.
Innovation
We embrace continuous improvement and smart technologies to enhance service quality and operational efficiency.
Security
Universal Avia provides security services at Miami International Airport, enhancing airport safety and protection with a customer services approach.
The Company offers a security package which complies with all the pre-required security procedures for the handling of flight operations, including:
01.
Baggage make-up functions
02.
Pre- and post-flight aircraft search of passenger cabin, bins, cargo hold and bathrooms
03.
Supervision of cleaning crews and maintenance personnel
04.
Proper authorization of ramp and ground crews
05.
Clearance of sealed, numbered catering containers
06.
Check point control and other services, as requested
Ground Handling
Universal Avia, provides uniformed passenger services personnel, professionally trained in the areas of ticketing, passenger check in, passenger services techniques, baggage acceptance, departure gate announcements and passenger boarding. Also provide baggage services, customer relations, clearance through government agencies and fully trained in all F.A.A. security directives and procedures.
Our passenger services personnel are trained with the customer in mind with friendly and courteous treatment.
Passenger Services
01.
Passenger check-in / departure control
02.
Escort through Customs and Inmigration
03.
Wheelchairs
04.
Unaccompanied minors
05.
Skycaps / porter services
06.
Check point control and other services, as requested
Ramp Services
01.
Baggage handling
02.
Marshalling
03.
Aircraft loading / offloading
04.
Ancillary items: ground power, cooling unit, air start, passenger stairs
05.
Interior cleaning, lavatory and water service
06.
ULD management and other services, as requested
Operations
Universal Avia provides a full range of flight operations and dispatching. Our FAA licensed dispatchers can release flights, provide flight plans, weight & balance, weather packages, communication with aircraft with VHF radio, send and receive messages by SITA, fax and/or e-mail.
Our operations agents supervise the loading of the aircraft and provide a full briefing to the crew prior to departure. Communications is enhanced by the use of walkie-talkies throughout flight operation with all departments.
Full flight coordination with fueler, caterers, government and airport authorities and carriers flight control.
1.
Load Control
2.
Communications
3.
Flight Operations & Coordination
4.
Customs Control / General Declarations
5.
Documentation Handling
6.
Flight Briefings
7.
Meteorological and Aeronautical Information
8.
Airside Coordination and Supervision
9.
Fuel Supplier Liason and Catering Service Liason
10.
Airside Coordination and Supervision and others, as requested.
Cargo and Consulting Services
Cargo
Universal Avia, through its partner network also provides the following cargo handling services.
Services Include:
- General Sales Agent
- Cargo and Mail Handling
- Warehousing
- Customs Control
- Documentation Handling
- Dangerous Goods Handling (DGR)
- Live Animals (LAR)
- Perishables (Climate Control)
- Cargo Loading / Offloading
- Transfer / Transit Cargo
- Post Office Mail
- Pallet / ULD Build up
- ULD Management
- Others, as requested.
Consulting
The management team at Universal Avia has expertise and experience to provide consulting and/or services as follows:
Services Include:
- Airline Certification
- Manuals
- DOT 402 Exemption
- Bonding
- General Sales Agent
- General Handling Agent
- Aircraft Broker
- Security
- Aircraft Maintenance
- Catering Services
- Cargo Services
- Others as Required
Contact Information
2200 NW 102nd Place, Suite 201 Miami, FL 33172
